§ · Support
Frequently asked questions.
Can't find your answer? Reach out — we're friendly.
How long does shipping take?+
US orders arrive in 2–5 business days on average. International orders typically arrive in 7–14 business days. Every order includes full tracking, emailed as soon as your parcel leaves our warehouse.
How much does shipping cost?+
Free standard shipping on orders over $75 in the US and most of Europe. Below that threshold it's a flat $6.90 per order.
Do you ship internationally?+
Yes — we ship to 50+ countries. Import duties and taxes are calculated and shown at checkout so there are no surprises when your parcel arrives.
How do I track my order?+
You'll get a tracking link by email the moment your order ships. You can also enter your order number and email on our Track Order page any time.
Are your products authentic?+
Yes. Every product is sourced from authorized suppliers or directly from the manufacturer, and unboxed and tested by our team before it goes live on the site. We do not sell replicas or gray-market goods.
What's your return policy?+
30-day, no-questions-asked returns on any item in original condition. Email support and we'll send a prepaid return label. Refunds are processed within 3 business days of receiving the return.
What warranty do Aurix products have?+
Every product carries the manufacturer's standard warranty (at least 12 months on most items). On top of that we offer our own 30-day happiness guarantee for anything that doesn't work as promised.
What payment methods do you accept?+
Visa, Mastercard, American Express, PayPal, Apple Pay, Shop Pay, and Google Pay. All payments are processed by Shopify Payments over an encrypted (SSL/TLS) connection — we never see or store your card details.
Is my payment information secure?+
Yes. Checkout runs on Shopify's PCI-DSS compliant infrastructure with bank-level SSL encryption. Your card number goes directly to the processor and is never stored on our servers.
Can I change or cancel my order?+
If your order hasn't shipped yet (usually within 24 hours of placing it), email support@aurix.store and we'll update or cancel it. Once it's with the carrier we can't intercept it — but the 30-day return policy still applies.
Do you offer gift cards?+
Yes. Digital gift cards from $25 to $500 are delivered by email within minutes and never expire. Reach out to support to purchase one.
How does the Aurix curation actually work?+
We're a small team that spends most of our week unboxing and using new gadgets. If a product doesn't earn a permanent spot on one of our own desks, it never makes the site — no algorithms, no paid placements.
Do you offer creator or bulk discounts?+
Yes. Reach out to hello@aurix.store with a brief on your project or team size and we'll get back to you within a business day.
What happens if my product arrives damaged?+
Email support with your order number and a photo. We'll ship a replacement or issue a refund immediately — you won't be asked to ship the damaged item back first.
How do I contact support?+
Email support@aurix.store or use the contact form. A real human responds within a few hours during business days — never a bot.