§ · Policies
Shipping & Returns
Straightforward, customer-friendly, and written in plain English. No fine-print games.
Fig. 01Aurix · On record
Free over $75
US & most of Europe
24-hour dispatch
Mon–Fri, in-stock items
Worldwide
50+ countries, tracked
30-day returns
Prepaid label included
Shipping
- Free standard shipping on orders over $75 (US & most of Europe).
- Flat-rate $6.90 shipping on smaller orders.
- 24-hour dispatch on all in-stock items, Monday–Friday.
- Tracked worldwide delivery. Typical arrival: 3–7 business days US, 5–12 international.
Returns
Not obsessed with your order? Send it back within 30 days for a full refund. Items just need to be in original condition with packaging. We'll email a prepaid label — no interrogation.
Refund timeline
Once your return arrives at our warehouse, refunds are processed within 3 business days and typically land back on your card within 5–10 days depending on your bank.
Damaged or lost?
Email support@aurix.store with your order number and a photo (if applicable). We'll replace or refund immediately.